Hotel Grano de Oro

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RESERVATION SUMMARY

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info@hotelgranodeoro.com

Hotel Grano de Oro

Terms, Payment and Cancellation Policies

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POLICIES HOTEL GRANO DE ORO RESERVATIONS ONLINE

Reservation Policies

1. By submitting your credit card information you acknowledge your agreement of our reservation and cancellation policies.

· If you have chosen to pay for your reservation right now, your credit card will be charged immediately.

· If you have chosen to pay for your reservation on check out your credit card will not be charged in advance. It will be used as a guarantee of your reservation and will be charged in the event of a late cancellation, no show or at time of check out.

2. We do not accept debit cards to guarantee reservations, only credit cards will be accepted.

3. Rates are subject to 13% tax.

4. All prices are based on double occupancy. An extra charge of $12.00 plus tax will be applied for each additional guest 3 years and up. Infants under 3 years stay free of charge. If you require a crib, please request this.

5. Check out time is 12 noon.

Cancellation & Change Policies

All cancellation requests must be made in writing and sent by email to info@hotelgranodeoro.com, or by fax to + (506) 2221 2782. All cancellations must be confirmed as received by Hotel Grano de Oro to be considered valid.

· If you have chosen to pay for your reservation in advance, a full refund will be provided if writing notice of cancellation is received by the hotel at least 4 days prior to the arrival date, other than for Holiday Season (please see below).

· If you have chosen to pay for your reservation on check out, no charge would be made to your credit card if writing notice of cancellation is received by the hotel at least 4 days prior to the arrival date, other than for Holiday Season (please see below).

For changes to the dates of your reservation, please contact us directly at info@hotelgranodeoro.com.

Holiday Season Cancellation Policies: Cancellation of all reservations that include dates between Dec 15^th and Jan 7 are subject to the following:

- A full refund will be provided if written notice of cancellation is received 30 or more days prior to the arrival date.

- Between 29 and 8 days prior to the arrival date, a refund will be provided if the hotel is able to resell the cancelled room(s).

- Between 7 and 0 days prior to the arrival date, there will be no refund.

No Show / Early Departures Policy

NO-SHOW and/or un-used room nights, and/or early departures are NON-REFUNDABLE.

Adittional Services Policies

Private transfers to Hotel Grano de Oro

Cancellation policy:

· If you have reserved a private transfer to Hotel Grano de Oro and chosen to pay for it in advance, a full refund will be provided if written notice of transfer cancellation is received by the hotel at least 24 hours prior to the scheduled arrival time.

· If you have reserved a private transfer to Hotel Grano de Oro and chosen to pay for it on check out, no charge will be made to your credit card if written notice of transfer cancellation is received by the hotel at least 24 hours prior to the scheduled arrival time.

Delayed flights policy:

If your flight is delayed, the driver will wait for you until midnight, after that time we will kindly ask you to take an airport taxi (orange ones) that are available 24 hours and know the location of the hotel.

In this case, if you have chosen to prepay the transfer we will refund the full amount. If you have not prepaid for the transfer, you will not be charged.

Other Policies

Hotel Grano de Oro reserves the right to remove any person or guest from the property due to immoral, illegal or disruptive behavior.

Prostitutes and/or unregistered guests are not allowed in hotel rooms.

Please note that Costa Rica is smoke free. By law smoking is not permitted on the hotel premises.

Guests who do not respect these policies will kindly be asked to leave with no refund.

AGREEMENT

I have read and accept the terms and conditions of this reservation. I agree to pay as outlined in these terms and conditions the amount here forth authorized even though I have not signed the original charge note or voucher

Privacy Policy and Information Security

x

Privacy Policy

Hotel Grano de Oro is committed to protecting your privacy. The personal information that you have provided, including but not limited to your e-mail address, will not be shared with third parties and will be exclusively used in bona fide communications between you and Hotel Grano de Oro and our partners Small Distinctive Hotels, and Cayuga Collection

San José, Costa Rica

(506) 2255-3322

Return to Hotel Website

Hotel Grano de Oro

Terms, Payment and Cancellation Policies

x

POLICIES HOTEL GRANO DE ORO RESERVATIONS ONLINE

Reservation Policies

1. By submitting your credit card information you acknowledge your agreement of our reservation and cancellation policies.

· If you have chosen to pay for your reservation right now, your credit card will be charged immediately.

· If you have chosen to pay for your reservation on check out your credit card will not be charged in advance. It will be used as a guarantee of your reservation and will be charged in the event of a late cancellation, no show or at time of check out.

2. We do not accept debit cards to guarantee reservations, only credit cards will be accepted.

3. Rates are subject to 13% tax.

4. All prices are based on double occupancy. An extra charge of $12.00 plus tax will be applied for each additional guest 3 years and up. Infants under 3 years stay free of charge. If you require a crib, please request this.

5. Check out time is 12 noon.

Cancellation & Change Policies

All cancellation requests must be made in writing and sent by email to info@hotelgranodeoro.com, or by fax to + (506) 2221 2782. All cancellations must be confirmed as received by Hotel Grano de Oro to be considered valid.

· If you have chosen to pay for your reservation in advance, a full refund will be provided if writing notice of cancellation is received by the hotel at least 4 days prior to the arrival date, other than for Holiday Season (please see below).

· If you have chosen to pay for your reservation on check out, no charge would be made to your credit card if writing notice of cancellation is received by the hotel at least 4 days prior to the arrival date, other than for Holiday Season (please see below).

For changes to the dates of your reservation, please contact us directly at info@hotelgranodeoro.com.

Holiday Season Cancellation Policies: Cancellation of all reservations that include dates between Dec 15^th and Jan 7 are subject to the following:

- A full refund will be provided if written notice of cancellation is received 30 or more days prior to the arrival date.

- Between 29 and 8 days prior to the arrival date, a refund will be provided if the hotel is able to resell the cancelled room(s).

- Between 7 and 0 days prior to the arrival date, there will be no refund.

No Show / Early Departures Policy

NO-SHOW and/or un-used room nights, and/or early departures are NON-REFUNDABLE.

Adittional Services Policies

Private transfers to Hotel Grano de Oro

Cancellation policy:

· If you have reserved a private transfer to Hotel Grano de Oro and chosen to pay for it in advance, a full refund will be provided if written notice of transfer cancellation is received by the hotel at least 24 hours prior to the scheduled arrival time.

· If you have reserved a private transfer to Hotel Grano de Oro and chosen to pay for it on check out, no charge will be made to your credit card if written notice of transfer cancellation is received by the hotel at least 24 hours prior to the scheduled arrival time.

Delayed flights policy:

If your flight is delayed, the driver will wait for you until midnight, after that time we will kindly ask you to take an airport taxi (orange ones) that are available 24 hours and know the location of the hotel.

In this case, if you have chosen to prepay the transfer we will refund the full amount. If you have not prepaid for the transfer, you will not be charged.

Other Policies

Hotel Grano de Oro reserves the right to remove any person or guest from the property due to immoral, illegal or disruptive behavior.

Prostitutes and/or unregistered guests are not allowed in hotel rooms.

Please note that Costa Rica is smoke free. By law smoking is not permitted on the hotel premises.

Guests who do not respect these policies will kindly be asked to leave with no refund.

AGREEMENT

I have read and accept the terms and conditions of this reservation. I agree to pay as outlined in these terms and conditions the amount here forth authorized even though I have not signed the original charge note or voucher

Privacy Policy and Information Security

x

Privacy Policy

Hotel Grano de Oro is committed to protecting your privacy. The personal information that you have provided, including but not limited to your e-mail address, will not be shared with third parties and will be exclusively used in bona fide communications between you and Hotel Grano de Oro and our partners Small Distinctive Hotels, and Cayuga Collection

x

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